At Scenteva, we aim to deliver your favorite fragrances to you quickly, safely, and with care. This Shipping Policy outlines our shipping process, delivery times, and other important details.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation. 
• Orders placed on weekends or public holidays will be processed on the next business day. 

2. Shipping Rates & Methods

• Domestic Shipping (within [Your Country]): We offer standard and express delivery options. Rates are calculated at checkout. 
• International Shipping: Available to most countries. Shipping costs and delivery times will vary depending on location. 

3. Delivery Times

Estimated delivery times after dispatch:

• Domestic Orders: 2–5 business days. 
• International Orders: 7–15 business days (depending on customs clearance). 

Note: Delivery times are estimates and may vary due to weather, customs, or other unexpected delays.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number so you can follow your package until it reaches your door.

5. Customs & Import Taxes

For international orders, customs duties or taxes may apply. These charges are the buyer’s responsibility and vary by country.

6. Shipping Restrictions

Due to perfume shipping regulations, certain destinations may have restrictions. If your order cannot be shipped, we will contact you and provide a full refund.

7. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) so we can assist you.